Job Title: Front Office Manager
Location: Joys Palace, Thrissur
Salary: Up to ₹45,000 per month
Job Summary
The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining high standards of hospitality. The role involves managing the front office team, handling guest relations, and ensuring smooth daily operations of the reception area.
Key Responsibilities
- Supervise and manage day-to-day front office operations
- Ensure smooth check-in and check-out processes for guests
- Handle guest queries, complaints, and special requests professionally
- Maintain high standards of customer service and guest satisfaction
- Train, guide, and motivate front office staff
- Prepare duty rosters and manage staff scheduling
- Coordinate with housekeeping, reservations, and other departments
- Monitor room availability, occupancy, and revenue optimization
- Ensure proper billing, cash handling, and night audit procedures
- Maintain records, reports, and MIS related to front office operations
- Ensure grooming standards and discipline within the team
Requirements
- Bachelor’s degree in Hospitality Management or related field
- Minimum 4–6 years of experience in front office operations, with at least 2 years in a supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software (PMS)
- Good problem-solving and decision-making skills
- Ability to work in a fast-paced environment
Key Skills
- Guest Relationship Management
- Team Leadership
- Communication Skills
- Conflict Resolution
- Operational Management
- Attention to Detail
Additional Information
- Preference will be given to candidates with prior experience in reputed hotels/resorts
- Flexible to work in shifts, including weekends and holidays
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Work Location: In person
