Front Office Executive – Gym / Fitness Studio
Job Title: Front Office Executive
Industry: Fitness / Health & Wellness
Employment Type: Full-Time
Experience: 0–2 years
Location: Mappedu, Chennai
Salary: ₹15,000 – ₹22,000 per month (based on experience and performance)
Job Summary
We are looking for a friendly, energetic, and customer-focused Front Office Executive to join our fitness studio. The ideal candidate will be responsible for managing the front desk, handling customer enquiries, scheduling trial sessions, following up with leads, supporting membership sales, and ensuring a welcoming experience for every member and visitor.
The candidate should have good communication skills, a positive attitude, basic computer knowledge, and the ability to interact confidently with customers.
Key ResponsibilitiesFront Desk & Customer Service
- Welcome and assist members, visitors, and new enquiries professionally.
- Manage day-to-day front office operations.
- Handle customer questions regarding memberships, timings, classes, and services.
- Maintain member records and update customer information.
- Manage calls, WhatsApp enquiries, and walk-in enquiries.
- Ensure the reception area is clean, organized, and welcoming.
Sales & Lead Management
- Handle incoming enquiries and convert them into gym visits and trial sessions.
- Explain membership plans, offers, personal training, Zumba, and other fitness programs.
- Schedule and coordinate trial sessions.
- Follow up with leads through calls and WhatsApp.
- Follow up with customers after trial sessions.
- Work towards achieving monthly enquiry, trial, and membership sales targets.
- Identify opportunities for membership upgrades, renewals, and additional services.
Member Relationship Management
- Maintain good relationships with existing members.
- Follow up with inactive or irregular members and encourage them to return.
- Send renewal reminders and promotional communication.
- Handle basic customer concerns and coordinate with trainers/management when required.
- Support member engagement activities, events, challenges, and promotional campaigns.
Administrative Responsibilities
- Maintain daily enquiry and sales records.
- Update lead and membership data regularly.
- Manage appointments and trial bookings.
- Assist with basic billing/payment coordination.
- Prepare daily and monthly sales/enquiry reports.
- Coordinate with trainers and management for smooth daily operations.
Requirements
- Good communication and interpersonal skills.
- Basic knowledge of computers, WhatsApp, and MS Office/Google Sheets.
- Confident and positive personality.
- Customer-service oriented approach.
- Ability to handle sales conversations and follow-ups.
- Good organizational and time-management skills.
- Willingness to work in a fitness/gym environment.
- Previous experience in gym, fitness, hospitality, retail, front office, or sales is an advantage.
- Freshers with good communication and a strong interest in sales are welcome to apply.
Preferred Skills
- Sales & customer handling
- Lead follow-up
- WhatsApp communication
- Basic Excel/Google Sheets
- Membership sales
- Customer relationship management
- Good spoken English and Tamil
- Positive and energetic attitude
Performance Expectations
The selected candidate will be expected to contribute to:
- Increasing gym enquiries and walk-ins
- Converting enquiries into trial sessions
- Converting trials into memberships
- Improving membership renewals
- Re-engaging inactive members
- Maintaining excellent customer service
Why Join Us?
- Work in a dynamic and energetic fitness environment.
- Opportunity to develop skills in sales, customer relationship management, and fitness business operations.
- Performance-based incentives may be provided in addition to salary.
- Opportunity for career growth within the organization.
How to Apply
Send resume - [email protected]
Contact - Mahalakshmi - 9445692997
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
