ROLE OVERVIEW
We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.
The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping. The role plays a critical part in protecting Aspire Jobs' revenue pipeline while maintaining professionalism and accountability.
KEY RESPONSIBILITIES
* Own the end-to-end post-enrollment payment collection process for active candidates.
* Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.
* Set clear payment expectations with candidates and secure commitment to agreed payment schedules.
* Track overdue accounts and proactively implement collection strategies.
* Negotiate payment plans and resolve payment disputes professionally.
* Maintain accurate payment records, installment tracking, and account status updates.
* Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.
* Issue payment reminders, receipts, and overdue notices.
* Identify and escalate high-risk or non-responsive accounts.
* Prepare daily and weekly collection reports for management review.
* Maintain high collection rates while preserving positive candidate relationships.
REQUIRED QUALIFICATIONS & SKILLS
* Excellent spoken and written English communication skills.
* Strong negotiation and persuasion abilities.
* Ability to confidently handle payment objections and difficult conversations.
* Professional phone etiquette and relationship management skills.
* Experience in collections, account management, customer support, inside sales, EdTech counseling, recruitment operations, or related fields.
* 1–4 years of relevant experience preferred.
* Experience handling installment-based or recurring payment collections is an advantage.
* Experience working with U.S.-based clients or candidates is preferred but not mandatory.
* Proficiency in CRM systems, Microsoft Excel, and basic reporting tools.
Pay: ₹25,000.00 - ₹40,000.00 per month
Application Question(s):
- Do you speak good English?
- Are you open to work from Ahmedabad office location in night shift ?
Work Location: In person
