General Manager (Hotel Rooms)
Position: General Manager (GM) – Hotel Operations
Department: Operations
Reports To: Managing Director / Owners
Job Summary
The General Manager is responsible for the overall management and profitability of the hotel, ensuring excellent guest satisfaction, efficient operations, revenue growth, staff development, and compliance with company standards and legal requirements. The GM oversees all departments including Front Office, Housekeeping, Maintenance, Sales & Marketing, Finance, and Guest Relations.
Key Responsibilities
1. Operations Management
Ensure smooth day-to-day hotel operations.
Monitor Front Office, Housekeeping, Maintenance, and Security functions.
Maintain room quality standards and guest service excellence.
Conduct daily operational reviews and inspections.
2. Revenue & Business Development
Achieve occupancy and revenue targets.
Develop sales and marketing strategies.
Improve OTA, Google, and direct booking performance.
Monitor room tariffs and competitor pricing.
Increase RevPAR, ADR, and occupancy levels.
3. Guest Satisfaction
Handle guest complaints and ensure quick resolution.
Monitor online reviews and ratings.
Ensure high guest satisfaction scores.
Build strong customer relationships and loyalty.
4. Team Management
Recruit, train, and develop employees.
Conduct performance reviews.
Ensure discipline and staff motivation.
Create a positive work culture.
5. Financial Management
Prepare and manage budgets.
Control operating expenses.
Monitor daily revenue reports.
Ensure profitability of the property.
Approve purchases and vendor payments.
6. Sales & Marketing
Strengthen corporate and travel agent relationships.
Develop local partnerships.
Promote hotel services and packages.
Monitor social media and digital presence.
7. Compliance & Safety
Ensure compliance with labor laws, licensing, and statutory requirements.
Maintain health, safety, and fire standards.
Oversee property maintenance and security.
Key Performance Indicators (KPIs)
Occupancy %
Revenue & Profitability
Guest Satisfaction Score
Google Rating
OTA Rating
Staff Retention Rate
Cost Control
Review Response Rate
Qualifications
Bachelor's Degree in Hotel Management / Business Administration.
5–10 years of hotel management experience.
Strong leadership and communication skills.
Knowledge of PMS, OTA management, revenue management, and hospitality operations.
Special Responsibilities for RIO ROOMS Type Properties
Maintain Google rating above 4.5.
Ensure every guest review receives a response.
Build tie-ups with nearby hospitals, taxi operators, and businesses.
Monitor OTA performance daily.
Conduct room inspections twice daily.
Ensure 100% staff adherence to SOPs.
7510300092
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
Work Location: In person
