Job Description:
Client Servicing Executive
Job Summary
We are looking for a proactive and customer-focused Client Servicing Executive to manage client relationships, ensure timely project execution, and deliver exceptional customer service. The ideal ca+ndidate will act as the primary point of contact for clients, understand their requirements, coordinate with internal teams, and ensure client satisfaction throughout the engagement.
Key Responsibilities
- Build and maintain strong relationships with existing clients.
- Serve as the primary point of contact for client communication.
- Understand client requirements and translate them into actionable tasks for internal teams.
- Coordinate with sales, operations, creative, and technical teams to ensure timely project delivery.
- Monitor project progress and provide regular updates to clients.
- Address client queries, concerns, and complaints promptly and professionally.
- Prepare proposals, presentations, meeting notes, and reports as required.
- Schedule and conduct client meetings, both virtual and in person.
- Identify opportunities for upselling and cross-selling services.
- Track client feedback and recommend improvements to enhance customer satisfaction.
- Maintain accurate records of client interactions in CRM or other internal systems.
- Ensure all client deliverables meet quality standards and agreed timelines.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 1–3 years of experience in client servicing, account management, customer success, or a similar role.
- Fresh graduates with excellent communication skills may also be considered.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Good presentation and negotiation skills.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple client accounts.
- Problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Experience with CRM software is an added advantage.
Job Type: Full-time
Pay: From ₹24,000.00 per month
Ability to commute/relocate:
- Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
