JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position : Mall Head
Job Summary
Join JLL as a Mall Head and take the lead in shaping the future of retail destinations. In this role, you will be the visionary leader responsible for the overall success of a premier shopping centre, driving its financial performance, operational excellence, and market leadership.
This is more than a management role; it’s an opportunity to create a vibrant, dynamic, and sustainable community hub that delivers exceptional value to our clients, tenants, and guests.
You will be empowered to innovate, leveraging cutting-edge technology and data-driven insights to create spaces that inspire and connect people. By fostering strong relationships with tenants, stakeholders, and the local community, you will enhance the asset's brand and solidify its position as a leading retail and lifestyle destination.
Roles and Responsibilities:
- Oversee complete mall operations including property management, tenant coordination,
customer services, and contract services such as facility management, housekeeping,
security, and maintenance.
- Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment
for retailers and visitors.
- Exposure to leasing terminology, trends , and problem solving for timely leasing and
ensure mall is leased 100 %
- Ensure 100 % operational excellence along with tenants and customer satisfaction.
- Versed with P & L including rent collection, CAM Budgeting collection, Electricity Billing
and related utility billing and collection.
- Identify and track key performance indicators across different retailer categories.
- Maintain and manage databases for retailer performance and operational parameters.
- Coordinate with tenants on fit-outs, storefront guidelines, visual merchandising, signage,
and display standards.
- Ensure adherence to mall design, branding, and fit-out guidelines.
- Strong understanding of retail presentation including lighting, fixtures, windows, displays,
and merchandising solutions.
- Awareness of storefront trends and evolving retail practices.
- Establish criteria for vendor categorization, evaluation, and selection.
- Maintain vendor references and assess commercial capabilities.
- Monitor vendor performance on delivery, quality, and cost parameters.
- Conduct periodic vendor reviews and initiate corrective actions when required.
- Analyze and evaluate ongoing business and operational performance.
- Support business planning and annual budgeting processes.
- Ensure timely, accurate MIS and performance reporting to management.
- Develop strong insights into shopper behavior, preferences, and expectations.
- Understand retailer requirements including site selection criteria and merchandising
preferences.
- Monitor RSI and CSI scores to identify trends and improvement areas.
- Identify and implement initiatives to enhance customer satisfaction and mall footfall.
- Ensure adherence to safety norms and statutory requirements.
- Knowledge and operation of fire safety equipment and emergency procedures.
- Implement and monitor safe practices across the mall premises.
- Manage traffic flow and parking operations for optimal utilization.
- Plan and manage crowd control during peak hours, events, and emergencies.
- Handle rush and panic situations effectively with coordination teams.
- Liaise with local authorities including Police, Fire Department, and Hospitals.
- Ensure compliance with local regulations and emergency preparedness.
Skills & Competencies
- Fluency in English (written and spoken).
- Strong interpersonal, communication, and analytical skills.
- Proficiency in MS Office and reporting tools.
- Leadership skills with a collaborative and team-oriented approach.
Qualification
- Degree in Electrical/Mechanical /Marine Engineering/Hotel Management OR equivalent,
with min 15 to 20 years of work experience in Mall Operation & Hotel Management.
Thorough knowledge of computers and software using standard or customized
software applications appropriate to assigned tasks
Experience
15-20 years of overall experience in Mall Operations / Hotel operations & / Property
Management /.
- Prior experience at AGM / GM level preferred.
Industry Preference
- Mall Operations
- Hotel Management
- Real Estate / Property Management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
