Role: Manager - Accounts Receivable
Skill: Accounts Receivable
Overall Experience: 10 to 12 Years
Shift Timing: 4:00 AM - 2:00 PM
Location: Gitanjali Park, Kolkata
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation in finance & accounts stream: B.com / M.com / MBA Finance
- Preferred Certifications: Lean / Six Sigma
Must Have Skills:
- Understanding Accounts Receivable Process
- Cash Application, Customer Master Data management
Good To Have Skills:
- Oracle Accounting Software Proficiency
- Basic accounts receivable knowledge
- Team manager, should have handled AR team
- Good understanding of SLA,KPI and metrics
Role Purpose:
- Own end‑to‑end Accounts Receivable service delivery, covering invoicing, billing, collections, cash application, dispute management, and credit risk oversight.
- Drive SLA/KPI achievement, strong governance, audit compliance, and continuous improvement to optimize cash flow, reduce DSO, and enhance customer experience.
- Hands‑on people and client leader with a positive, flexible approach
Key Accountabilities:
- Oversee end-to-end daily AR operations, ensuring SLA/KPI achievement across DSO, cash effectiveness, aging, and dispute turnaround.
- Lead client communication and governance, manage escalations, and resolve complex payment issues through cross-functional coordination.
- Ensure SOX compliance, audit readiness, and robust process documentation while maintaining strong operational controls.
- Drive continuous improvement through process standardization, automation, forecasting, and reporting to improve cash flow and reduce overdue balances.
- Lead and mentor AR teams with strong ownership, time management, and written communication skills, consistently delivering results under pressure and tight deadlines.
Technical Capabilities / Skills & Technical Descriptors:
Systems:
- Develop a moderate level of proficiency in the following systems:
- Knowledge of Excel macro and MS access database creation
- Knowledge of Oracle (Accounts and Finance modules)
VNA & Language:
- Have fluency in reading, writing, and speaking English.
- Can interact with customers in a professional, courteous manner
Soft skills:
- Shows genuine empathy to customers experiencing connection difficulties.
- Ability to handle difficult customer conversations and work under pressure.
- Actively identifies customer cues and responds appropriately.
- Able to communicate effectively across a group with diverse backgrounds.
- High energy, self-motivation with a high degree of accountability
Analytical skills:
- Observant to system issues / new situations / etc
Organisational skills:
- Takes ownership of work allocated.
- Works well under pressure to meet SLAs and deadlines.
- High level written communication skills to interact with key stakeholders
Business acumen:
- 10 - 12 years of experience in Order to Cash (O2C) and Accounts Receivable (AR)
- Good domain exposure of AR & OTC and overall Finance and Accounts Operations (FAO)
Other Requirements:
- Candidate should be ready to work in ANZ shift (2 AM to 12 PM)
- Should possess positive attitude to support the business
- Should be flexible for working hours
- Advance excel knowledge is mandatory
- 5 days work from office is mandatory
