Email Support Executive
Experience: 2–5 Years
Location: Thane, Maharashtra
Salary: ₹20,000 – ₹35,000 per month
Work Schedule: 6 days a week
Job Summary
We are looking for an Email Support Executive with 2–5 years of experience to handle customer queries and provide timely and professional support through email. The ideal candidate should have strong written communication skills, attention to detail, and the ability to resolve customer concerns effectively.
Key Responsibilities
- Handle customer queries and requests through email in a professional and timely manner.
- Understand customer concerns and provide accurate information and appropriate resolutions.
- Maintain clear, professional, and grammatically correct email communication.
- Follow up on unresolved customer issues and coordinate with relevant internal teams.
- Maintain proper records of customer interactions and support-related information.
- Meet defined response-time and service-quality standards.
- Escalate complex or unresolved issues to the appropriate team when required.
- Follow company processes and guidelines while handling customer communications.
Requirements
- 2–5 years of experience in email support, customer support, or a similar role.
- Excellent written and verbal communication skills.
- Good command of English grammar and professional email etiquette.
- Strong problem-solving and customer-handling skills.
- Good attention to detail and ability to manage multiple queries.
- Comfortable working in a 6-day work schedule.
- Candidates who can commute to or are based near Thane will be preferred.
Job Details
- Job Type: Full-time
- Location: Thane, Maharashtra
- Working Days: 6 days a week
- Salary: ₹20,000 – ₹35,000 per month, depending on experience and skills
- Experience: 2–5 years
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
