About the Role
We are looking for a strong, hands-on Showroom Operations Manager to take complete ownership of our Bilimora showroom.
This is not just a Sales Manager role. We are looking for a business-oriented leader who can independently manage Sales, People, CRM, Stock, Finance, Customer Experience and Daily Operations.
The ideal candidate should have strong automobile dealership experience, with 4-wheeler dealership/showroom experience preferred.
What You Will Own
Sales & Business Performance
- Drive monthly, weekly and daily sales targets.
- Monitor Enquiry → Follow-up → Test Ride → Booking → Retail conversion.
- Improve team productivity and conversion ratios.
- Drive Finance, Insurance, Accessories and other revenue opportunities.
Showroom Operations
- Take complete ownership of daily showroom functioning.
- Ensure discipline, attendance, grooming and proper work allocation.
- Ensure all showroom SOPs and processes are followed.
- Maintain professional showroom presentation and customer experience.
CRM & Customer Follow-up
- Ensure 100% enquiry and follow-up discipline.
- Monitor hot leads, pending follow-ups and ageing enquiries.
- Ensure no customer enquiry is missed.
- Review CRM performance daily and take corrective action.
- Drive WhatsApp and calling follow-ups with proper documentation.
Team Leadership
- Lead, motivate and develop the showroom team.
- Conduct daily morning briefings and end-of-day reviews.
- Set individual responsibilities and targets.
- Identify underperformance and take corrective action.
- Build a culture of ownership, discipline and accountability.
Stock & Delivery Control
- Maintain complete control over vehicle stock.
- Monitor model, variant and colour availability.
- Coordinate vehicle inward, allocation and delivery.
- Ensure physical stock and system records are accurate.
- Identify fast-moving and slow-moving models.
Finance, Insurance & Documentation
- Monitor finance cases from enquiry to disbursement.
- Coordinate with finance partners.
- Ensure timely registration, insurance and delivery documentation.
- Minimise documentation errors and pending cases.
Customer Experience
- Ensure every customer receives professional treatment.
- Personally handle important and escalated customers.
- Resolve complaints quickly and effectively.
- Build repeat and referral business.
MIS & Management Reporting
- Maintain accurate daily, weekly and monthly MIS.
- Report Sales, Enquiries, Follow-ups, Test Rides, Finance, Insurance, Stock, Deliveries and Complaints.
- Highlight gaps clearly with reason + responsibility + action plan.
Key KPIs
Your performance will be measured on:
- Sales Target Achievement
- Enquiry-to-Booking Conversion
- Booking-to-Retail Conversion
- Test Ride Conversion
- Follow-up Compliance
- Finance & Insurance Penetration
- CRM Discipline
- Stock Accuracy
- Pending Delivery Control
- Team Productivity
- Customer Complaint Resolution
- Overall Showroom Profitability & Operational Discipline
Who We Are Looking ForMust Have
- 5+ years of experience in automobile dealership/showroom operations.
- Strong leadership and people-management skills.
- Excellent understanding of showroom processes.
- Strong CRM and MIS knowledge.
- Good understanding of automobile sales, finance, insurance and delivery processes.
- Strong customer-handling and communication skills.
- Ability to take independent decisions and ownership.
Preferred
Experience in 4-wheeler dealerships such as:
Maruti Suzuki | Hyundai | Tata Motors | Mahindra | Toyota | Honda | Kia | MG
Candidates from strong 4-wheeler dealership backgrounds may also apply.
The Right Candidate
We are looking for someone who is:
Hands-on Disciplined Data-Driven Target-Oriented Customer-Focused Strong in Operations Strong in People Management Accountable
You should be someone who does not wait for instructions.
You see the problem → identify the owner → take action → close the loop.
The MissionRun the Bilimora showroom like your own business — drive sales, control operations, develop the team, delight customers and deliver measurable results.
Reporting To: Senior Management / Business Head
Location: Bilimora, Gujarat
Pay: From ₹20,000.00 per month
Work Location: In person
