Designation – HelpdeskAssociate (Insurance Claims Support)
Job Title: Helpdesk AssociateDepartment: Operations / Customer SupportLocation: IndoreExperience: 6 month –2 Years
Job Summary
We are looking for a proactive and customer-focused Helpdesk Associate to manage customer queries related to insurance policies and claims. The candidate will be responsible for handling support tickets, coordinating with insurers and internal teams, and ensuring timely resolution of customer concerns while maintaining accurate documentation and compliance standards.
Key Responsibilities
- Handle customer queries related to insurance policies, claims, and support requests.
- Assist customers with claim intimation, documentation, and claim status updates.
- Log, monitor, track, and close support tickets within defined timelines using the CRM system.
- Coordinate with insurance companies, TPAs , and internal departments for smooth claim processing and resolution.
- Maintain accurate records of customer interactions and claim-related documents.
- Ensure adherence to company SOPs, compliance guidelines, and service standards.
- Follow up with stakeholders to ensure timely closure of pending cases.
- Provide professional and timely customer support through calls, emails, and chats.
Required Skills & Qualifications
- Basic understanding of insurance policies and claim processes.
- Good verbal and written communication skills.
- Strong coordination and problem-solving abilities.
- Ability to manage multiple tickets/tasks simultaneously and meet deadlines.
- Basic knowledge of CRM tools and MS Office.
- Customer-centric approach with attention to detail.
Preferred Candidate Profile
- Graduate in any discipline.
- Prior experience in customer support, insurance operations, or claims handling will be an added advantage.
- Ability to work in a fast-paced environment and handle customer escalations professionally.
Why Join Us?
- Opportunity to work in the insurance and claims domain.
- Professional growth and learning opportunities.
- Collaborative and supportive work environment.
Pay: Up to ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
