Job Summary: -
A CRM (Customer Relationship Management) Executive manages customer interactions, maintains databases, and supports sales and post-sales coordination to improve client satisfaction and retention.
Key Responsibilities: -
· Book PO, PI, Factory follow-up, PI sheet maintain, dispatch sheet maintains, inspection call arranges, order clearance, Payment follow-up.
· Customer Interaction: Handle inquiries, resolve complaints, and follow up via calls, emails, and WhatsApp.
· Data Management: Update and maintain accurate customer records, sales pipelines, and interaction histories in CRM software.
· Sales Support: Coordinate appointments, process orders, prepare quotations, and collaborate with logistics or internal teams.
· Reporting: Generate daily, weekly, and monthly performance and lead conversion reports using MS Excel or Google Sheets.
Qualifications & Skills:
· 2 to 4 years in CRM, customer support, sales coordination.
· Strong communication and interpersonal skills.
· Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.
· Excellent organizational and multitasking abilities.
Pay: From ₹25,000.00 per month
Work Location: In person
