Job Summary
Key Responsibilities
* Provide L1 support for desktops, laptops, printers, and peripherals.
* Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications.
* Manage user accounts, password resets, and basic Active Directory administration.
* Diagnose hardware, software, and basic network (LAN/Wi-Fi/VPN) issues.
* Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.).
* Install, configure, and maintain IT assets and end-user devices.
* Escalate unresolved issues to L2 teams while ensuring SLA compliance.
* Maintain accurate documentation and asset inventory.
Required Skills
* Windows 10/11, Microsoft 365
* Active Directory & Azure AD (Basic)
* Desktop/Laptop & Printer Troubleshooting
* Basic Networking (TCP/IP, DNS, DHCP, VPN)
* ITSM Tools (ServiceNow/Remedy/Jira/ManageEngine)
* Remote Support Tools (RDP, AnyDesk, TeamViewer)
Pay: Up to ₹300,000.00 per year
Work Location: In person
