JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title Asst Manager – Soft Services
Business unit IFM
Reporting to Manager
Direct Reports
Team consisting of
1. Senior Executive and Executives Soft Services
Duties & Responsibilities
What this job involves –
To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to assigned Facilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Oversee Cafeteria Services
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Ensure that the quality and quantity of the food supplies are meeting the requirements
When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
Energy Management
Monitor and analyze energy consumption across building portfolios using energy management systems and utility data
Identify opportunities for energy reduction through operational improvements, equipment upgrades, and behavioral changes
Develop and track energy performance metrics and key performance indicators (KPIs)
Conduct energy audits and benchmark building performance against industry standards
Sustainability Strategy
Develop and implement sustainability programs aligned with organizational goals and regulatory requirements
Support green building certifications such as LEED, BREEAM, ENERGY STAR, or WELL
Create carbon reduction roadmaps and net-zero strategies
Manage environmental reporting and disclosure requirements
Project Management
Lead capital improvement projects focused on energy efficiency (lighting retrofits, HVAC optimization, renewable energy installations)
Coordinate with engineering teams, vendors, and contractors to implement sustainability initiatives
Prepare business cases and ROI analyses for proposed projects
Manage project budgets, timelines, and stakeholder communications
Compliance and Reporting
Ensure compliance with environmental regulations and building performance standards
Prepare sustainability reports for internal stakeholders and external disclosures
Track progress against sustainability targets and communicate results to leadership
Stay current on evolving regulations such as building performance standards and emissions requirements
Stakeholder Engagement
Educate building occupants and facility teams on sustainability practices
Collaborate with property management, engineering, and operations teams
Interface with clients to understand their sustainability objectives and deliver solutions
Build relationships with utility companies and sustainability technology providers
Performance objectives
Meet or exceed best practice in provision of services through contracts
Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
Effective management of the team
Effective Vendor Contract Management
Attrition tracking & control measures
Key skills
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery
Well-groomed and presentable all the time.
Good communication Skills.
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
