We are looking for a welcoming, detail-oriented Reservation Associate to join our hospitality team.
Key Responsibilities
- Manage Hotel Bookings: Process individual and group room reservations accurately via phone, email, hotel website, and Online Travel Agencies (OTAs) such as Booking.com and Expedia.
- Guest Relations & Upselling: Inform guests about room types, rates, packages, dining options, and hotel amenities. Recommend upgrades or special packages to maximize room revenue.
- Database & PMS Management: Input guest preferences, special requests, and payment details into the Property Management System (PMS) precisely.
- Inquiry Handling: Handle booking changes, cancellations, and guest inquiries with a warm, professional, and service-oriented demeanor.
Requirements & Qualifications
- Min 1 year experience in a hotel reservation role.
- Excellent communication skills.
- Diploma or Under graduation degree in relevant field.
- Hands-on experience with Hotel Property Management Systems (e.g., Opera, IDS Next, Cloudbeds, or similar PMS platforms).
Perks & Benefits-
- Accomodation
- Cab Facility
- Duty Meals
- Insurance
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
- Reservation management: 1 year (Required)
Work Location: In person
