Company Description
Yoda Tech Pte. Ltd., based in Singapore, specializes in practical, scalable digitalization solutions for modern IT environments. The company focuses on breaking down large transformation projects into smaller, logical micro-initiatives supported by ready-to-use micro-bots to reduce IT operations spend. Yoda Tech’s services span automation and robotization, power application development, infrastructure, maintenance, and support. Team members work with innovative technologies aimed at driving efficiency and reliability for clients. The culture emphasizes problem-solving, continuous improvement, and collaborative delivery.
Role Description
This is a full-time, remote Service Desk Engineer - L1 role. The Service Desk Engineer - L1 will be the first point of contact for users, handling incoming tickets, emails, and calls, and providing timely technical support for common hardware, software, and network issues. Responsibilities include troubleshooting incidents, documenting issues and resolutions, escalating complex problems to higher-level engineers, and following standard operating procedures. The role also involves monitoring service desk queues, updating ticket statuses, maintaining accurate records, and contributing to a knowledge base of FAQs and known issues. The ideal candidate will provide clear, courteous communication, ensure high levels of customer satisfaction, and adhere to defined service-level agreements.
Qualifications
- Strong foundation in Technical Support and Service Desk operations, including handling incident tickets and basic system issues.
- Proven Troubleshooting and Help Desk Support skills to diagnose and resolve common user problems efficiently.
- Demonstrated Customer Service skills, with the ability to communicate clearly, listen actively, and manage expectations.
- Familiarity with remote support tools, ticketing systems, and basic Windows/Mac OS and network fundamentals.
- Ability to follow documented procedures, prioritize tasks, and work independently in a remote environment.
- 1–2 years of experience in an IT support or service desk role preferred; relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Strong written and verbal communication skills in English and a commitment to inclusive, respectful interaction with all users.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Work from home
Application Question(s):
- How many years of experience do you have providing L1 IT Service Desk or Help Desk support?
- Have you worked in a Service Desk environment with SLAs, incident management processes, and escalation procedures?
- This role operates in a 24x7 support environment. Are you willing and able to work in such a schedule?
- Which IT ticketing systems have you used previously?
- How soon (days) are you available to join?
Work Location: Remote
