About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Our outlet in Ahmedabad is located inside THe Ummed hotel.
Website: zivayawellness.com
Job Title: Guest Relations Executive / Supervisor / Manager – Wellness Outlet (Spa)
Location: The Ummed Hotel, Ahmedabad
About the Role
We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness outlet (managed by us) inside The Ummed hotel in Ahmedabad. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
● Proactively approach and greet guests in the lobby with confidence and warmth
● Introduce guests to our wellness services, express therapies, and special offers
● Generate sales by converting walk-in guests through persuasive communication and relationship-building
● Upsell and cross-sell services based on guest needs, time availability, and preferences
● Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
Revenue Generation & Promotions
● Consistently work towards daily and monthly sales targets
● Support cross-promotions with other outlets of the hotel to drive additional footfall
● Assist in executing in-lounge promotions, offers, and campaigns
● Capture guest interest efficiently
Guest Experience & Brand Representation
● Deliver a warm, premium, and professional guest experience at all times
● Act as the first point of contact and brand ambassador for the wellness outlet
● Address basic guest queries and escalate concerns to the Outlet Manager when required
● Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
● Coordinate with therapists and beauticians to ensure smooth guest flow
● Support appointment scheduling and service readiness
● Follow SOPs related to service standards, hygiene
Desired Profile
● Strong people skills with confidence in initiating conversations with strangers
● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
● Comfortable approaching guests and actively promoting services
● Excellent communication skills in English; additional languages are a plus
● Well-groomed, presentable, and professional demeanor
● Responsible, disciplined, and dependable
Work Environment & Flexibility
● Willingness to work flexible shifts
● Ability to perform in a fast-paced, high-footfall environment
Compensation
● Fixed salary plus very attractive performance-linked incentives
● High earning potential for strong sales performers
Preferred Criteria
● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
● Non-smokers preferred
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
