About Blazly
Blazly is an AI-powered business growth platform helping startups, SMEs, agencies, and enterprises improve their online visibility and customer acquisition through products including Blazly Social, Blazly Local, SEO, GEO (Generative Engine Optimization), AI Chatbots, and other AI-powered marketing solutions.
About the Role
We're looking for a proactive Customer Success professional to own client relationships end-to-end - from onboarding to renewal - ensuring high satisfaction, retention, and growth.
Key Responsibilities
- Onboard new clients and drive product adoption
- Act as the primary point of contact for client queries and escalations
- Monitor account health, usage metrics, and proactively identify churn risks
- Drive renewals, upsells, and cross-sells in coordination with the sales team
- Gather customer feedback and work with product/tech teams to resolve issues
- Maintain CRM records and prepare regular account health reports
- Build strong, long-term relationships with key stakeholders
Requirements
- 2+ years of experience in Customer Success, Account Management, or similar client-facing role (SaaS/tech background preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving ability and a customer-first mindset
- Comfortable using CRM tools (HubSpot, Zoho, Freshdesk, etc.)
- Ability to multitask and manage multiple accounts simultaneously
- Data-driven approach to tracking account health and success metrics
What We Offer
- Competitive salary (₹5-6 LPA)
- Opportunity to work directly with founders/leadership
- Fast-paced, growth-oriented startup environment
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: Hybrid remote in Chennai, Tamil Nadu
