Job Summary
We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, scheduling appointments, and maintaining positive customer relationships. The candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve daily and monthly calling targets.
Key Responsibilities
- Make outbound calls to prospective customers to introduce the company's products and services.
- Handle inbound customer inquiries professionally and provide accurate information.
- Generate and qualify leads through telephonic conversations.
- Schedule meetings or appointments for the sales/business development team.
- Follow up with potential customers and maintain regular communication.
- Explain product features, pricing, and promotional offers to customers.
- Maintain accurate records of customer interactions, leads, and follow-up activities in the CRM system.
- Resolve customer queries and escalate issues to the appropriate team when necessary.
- Meet daily, weekly, and monthly call and lead generation targets.
- Coordinate with the sales team to ensure seamless customer engagement.
Required Skills
- Excellent verbal communication skills in English and Hindi (additional regional languages are an advantage).
- Strong interpersonal and customer service skills.
- Good persuasion and negotiation abilities.
- Basic computer knowledge and proficiency in MS Office.
- Familiarity with CRM software is an added advantage.
- Ability to work under pressure and achieve targets.
- Strong listening and problem-solving skills.
- Positive attitude and willingness to learn.
Preferred Qualifications
- Bachelor's degree in any discipline (preferred but not mandatory).
- 0–2 years of experience in telecalling, customer support, telesales, or lead generation.
- Freshers with excellent communication skills are encouraged to apply.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Qualified leads generated.
- Appointments scheduled.
- Conversion rate.
- Customer satisfaction.
- Achievement of daily and monthly targets.
Work Location: In person
