About the Hiring Arrangement
Expert Resourcing Pvt. Ltd. is recruiting for its client, SSDN Technologies, for the position of Operations Executive.
About Our Client
SSDN Technologies is an established IT training and solutions company with over 15 years of industry experience. As a Microsoft Solutions Partner, the company provides professional training and technology services to individuals and organisations.
Role Overview
We are looking for an organised and proactive Operations Executive with 1–3 years of experience in IT training and sales operations. The successful candidate will coordinate training activities, support the sales team and ensure day-to-day operations are completed accurately and on schedule.
Key Responsibilities
- Coordinate training schedules, trainers, participants and required resources.
- Manage registrations, attendance records, assessments and training documentation.
- Communicate with clients, trainers, students and internal teams.
- Support the sales team with proposals, quotations, follow-ups and operational documentation.
- Maintain accurate customer, lead and opportunity records in the CRM.
- Track ongoing training and sales activities and prepare regular reports.
- Coordinate client onboarding and ensure timely delivery of committed services.
- Follow up on invoices, purchase orders and required approvals with the relevant teams.
- Resolve scheduling and operational issues promptly.
- Maintain organised records and improve operational processes.
- Ensure tasks and client commitments are completed within agreed timelines.
Required Skills and Experience
- 1–3 years of experience in operations, preferably within an IT training or technology company.
- Practical understanding of training coordination and sales operations.
- Strong organisational, coordination and time-management skills.
- Good written and verbal communication skills.
- Proficiency in Microsoft Excel, Word, PowerPoint and email.
- Experience working with CRM or sales-tracking systems.
- Ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and a problem-solving mindset.
- Comfortable working with customers and cross-functional teams.
Preferred Qualifications
- Graduate degree in Business Administration, Operations, Commerce, Information Technology or a related discipline.
- Experience coordinating corporate IT training programmes.
- Familiarity with quotations, purchase orders, invoicing and sales reporting.
- Knowledge of Microsoft training or certification programmes would be an advantage.
Location: Gurugram, Haryana
Job type: Full-time, Permanent
Experience: 1–3 years
Annual salary: ₹3,00,000–₹5,00,000
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
