IT Support Administrator
Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time
IT Support Administrator. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal’s core values of Ambition, Innovation, Integrity, and Teamwork.
About Us
Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
Business Unit Overview
Working as a full time IT Support Administrator, you will be utilizing a ticket queue, phone calls, and email to support issues for the corporate infrastructure. The position will provide technical support for our desktops, workstation, laptop, and branch infrastructure supporting both the Windows client and Windows Server operating systems. This will also include supporting peripheral equipment and internet connectivity to include carrier premise equipment and Cisco routers and switches.
Responsibilities
The duties and responsibilities of this position include, but are not limited to:
- Providing technical support, expertise and fluidity for the various application and systems through service tickets, phone calls and emails
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Troubleshooting client and server hardware and software support issues
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Configuring, installing and maintaining end-user peripheral devices
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User account management in enterprise environment
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Manage IT Asset inventory
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Ensure data protection and backup procedures are followed.
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Assist with basic network troubleshooting (Wi-Fi, LAN, VPN).
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Mentoring team members and cultivating the Fastenal culture
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Status reporting of the assigned tasks
- Focus on building expertise, learn and use new technologies as required by the team.
- Documentation and knowledge sharing
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Ensure adherence to standards and policies of the organization
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Effective communication within the team
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Providing support on critical systems in an on-call rotation
Required Position Qualifications
- Full Time Bachelor’s degree or Diploma
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2+ years of experience working in a laptop/desktop/Macbook administration in related information technology position.
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Excellent verbal and written communication skills
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Highly motivated, disciplined and self-directed
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Strong organization, planning and prioritizing abilities
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Exhibit strong problem solving, deductive reasoning and decision-making skills
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Ability to learn and perform multiple tasks in a fast-paced environment
Preferred Position Qualifications
- Demonstrate knowledge of computer-related equipment with interest in technology.
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Prior experience in a technical support environment.
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Willingness to learn and adopting growth mindset
