" Technical & Functional Leadership
- Lead the team both technically and functionally, ensuring delivery of identity and access management solutions.
Subject Matter Expertise (SME)
- Act as an SME for Active Directory and Entra ID, providing proactive solutions and guidance for complex issues
Process Documentation
- Develop and maintain detailed documentation for processes, procedures, and best practices.
Stakeholder Coordination
- Collaborate effectively with cross-functional teams, including security, infrastructure, and application teams.
Customer Escalation Management
- Handle customer escalations promptly, ensuring resolution and maintaining service quality.
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