Job Description Spare Parts Specialist
Department: Sales & Service
Location: Gurgaon / Regional Location
Reporting To: Service Manager
Employment Type: Full-Time
Function: Spare Parts Sales & Customer Support
Job Purpose
To drive spare parts sales growth by providing accurate spare parts identification, promoting genuine and non-moving spare parts, supporting customers and service teams, ensuring timely payment recovery, and coordinating with internal stakeholders and principals to improve customer satisfaction and revenue generation.
Key Responsibilities
1. Spare Parts Identification & Technical Support
- Identify and recommend the correct spare part numbers based on customer requirements and machine configurations.
- Read and interpret Spare Parts Catalogues (SPC), machine documentation, and technical drawings.
- Share accurate article numbers and part details with Internal Sales and Regional Sales Coordinators.
- Support customers and service engineers in identifying suitable spare parts.
2. Spare Parts Sales & Business Development
- Actively promote Komax Genuine Spare Parts to customers.
- Generate spare parts sales opportunities through customer engagement, service visits, and machine audits.
- Promote non-moving and slow-moving inventory to improve stock utilization.
- Drive spare parts revenue growth and achieve assigned sales targets.
- Prepare, submit, and follow up on spare parts quotations.
3. Customer Relationship Management
- Maintain regular communication with customers to understand spare parts requirements.
- Provide technical and commercial support regarding spare parts availability, pricing, and delivery schedules.
- Build and maintain long-term customer relationships to enhance satisfaction and repeat business.
4. Payment Recovery & Accounts Coordination
- Monitor outstanding service and spare parts receivables.
- Coordinate weekly with the Accounts team to review pending collections.
- Follow up with customers through emails and calls regarding overdue payments.
- Coordinate with field service engineers for payment follow-up during customer visits.
- Support efforts to reduce overdue receivables and improve collection efficiency.
5. Spare Parts Sales Coordination
- Coordinate with Internal Sales, Service, Supply Chain, and Principals for order processing and execution.
- Track spare parts orders and communicate delivery updates to customers.
- Liaise with principals and suppliers to reduce spare parts lead times.
- Resolve customer concerns related to spare parts availability and delivery.
6. Reporting & Documentation
- Maintain records of inquiries, quotations, orders, and payment follow-ups.
- Prepare weekly and monthly reports on:
- Spare parts sales performance
- Outstanding payment recovery status
- Non-moving inventory sales
- Customer follow-up activities
- Lead-time improvement initiatives
Qualification & Experience
- Diploma / B.E. / B.Tech in Mechanical, Electrical, Electronics, Mechatronics, or a related field.
- 15 years of experience in spare parts sales, technical sales, after-sales support, or industrial automation.
- Experience in spare parts identification and customer support is preferred.
Required Skills
Technical Skills
- Ability to read and interpret Spare Parts Catalogues (SPC).
- Understanding of industrial machinery and spare parts.
- Working knowledge of ERP/SAP systems and MS Office applications.
Soft Skills
- Strong communication and interpersonal skills.
- Customer-focused approach.
- Excellent follow-up and coordination abilities.
- Analytical and problem-solving skills.
- Ability to work independently and achieve business targets.
Preferred Competencies
- Knowledge of wire processing, automation equipment, or industrial machinery.
- Experience in receivables follow-up and payment recovery.
- Strong coordination skills with global principals and internal stakeholders.
- Proactive and revenue-oriented mindset.
- Ability to identify sales opportunities and convert them into business growth.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
