This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader
- This is a great platform to advance your career and showcase your extensive leadership skills
- You’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomes
- You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
- We're offering the role at vice president level
You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations. We’ll look to you to make sure that your teams have the tools and knowledge to meet customer needs, and you’ll be implementing continuous improvement activity initiatives that improve efficiency across the business.
Additionally, you’ll be:
To join us in this role, you'll need extensive leadership experience and a proven ability to deliver outstanding customer and business outcomes through others. We'll be looking for excellent communication and interpersonal skills, a strong customer focus, and strong working knowledge with hands-on experience in the UK Mortgage domain, particularly across mortgage originations.
We’ll also be looking for you to demonstrate:
Approximately 15 to 18 years of relevant experience in Operations Leadership, Customer Service, Change Management, and UK Mortgage Originations.
Strong experience in managing operations, leading change initiatives, driving risk management practices, and delivering continuous improvement through practical and scalable solutions.
Proven ability to lead large teams, deliver high performance, and foster an engaging culture through exceptional people leadership skills.
Excellent stakeholder management and cross-functional collaboration skills, with the ability to influence outcomes and build strong business partnerships.
Strategic thinker with strong performance management capabilities and a track record of translating business objectives into measurable results.
Excellent communication, PowerPoint, and MIS reporting skills, with the ability to thrive in a fast-paced environment while managing multiple priorities simultaneously.
