About goSTOPS
goSTOPS is a vibrant chain of youth hostels redefining travel for India's Gen Z. With quirky, aesthetic spaces across 35+ destinations, we are building more than stays — we are shaping a youth culture of community, exploration, and creativity.
The Cluster Manager is responsible for overseeing operations of multiple hostel properties within a designated region. The role ensures operational efficiency, high guest satisfaction, revenue growth, and team performance across all properties in the cluster.
Oversee day-to-day operations of multiple hostels within the assigned cluster.
Ensure adherence to Standard Operating Procedures (SOPs) across front office, housekeeping, maintenance, security, and F&B operations.
Conduct regular property audits to maintain hygiene, safety, and service standards.
Lead and manage Property Managers and on-ground teams.
Hire, train, and mentor staff to build a high-performance hospitality culture.
Conduct regular performance reviews and training programs.
Ensure excellent guest experience and service quality across all hostels.
Monitor and respond to guest reviews and complaints on platforms like Google, Booking.com, Hostelworld, etc.
Encourage community events and social experiences for travelers.
Manage P&L responsibility for the cluster.
Track KPIs like occupancy rate, ADR, RevPAR, and ancillary revenues.
Control operational costs and improve profitability.
Work with central teams to drive local sales, partnerships, and marketing initiatives.
Monitor competitor pricing and market trends.
Support group bookings, events, and corporate tie-ups.
Manage vendors for housekeeping, maintenance, food, and other services.
Coordinate with internal departments like HR, Marketing, Technology, and Finance.
Hospitality operations management
Multi-property management
Team leadership & training
Financial planning & budgeting
Customer experience management
Vendor and stakeholder management
Bachelor’s degree in Hospitality Management / Business Administration.
5–10+ years of experience in hospitality, hostel chains, or hotel operations.
Experience managing multiple properties or regional operations preferred.
Occupancy rate growth
Guest satisfaction & review ratings
Operational cost efficiency
Staff retention & performance
Revenue growth across the cluster
