Customer Relations Executive
Location: Kalamassery, Kochi, Kerala
Job Type: Full-time | Permanent
Salary: ₹18,000 – ₹25,000 per month
Benefits & Perks
- Attractive incentives
- Yearly bonus up to ₹25,000
- Paid leave benefits based on performance
- 2nd & 4th Saturday leave during non-peak seasons
- Professional training provided
- Career growth opportunities
- Friendly and supportive work environment
- Experience certificate after successful completion of 1 year
- Canteen/Cafeteria facilities available
Roles & Responsibilities
- Handle customer inquiries through phone, email, WhatsApp, and CRM
- Communicate with students and parents regarding services
- Support onboarding and customer relationship management
- Maintain regular follow-ups with clients
- Coordinate meetings and support business communication
- Assist marketing and sales activities
- Resolve customer concerns professionally
- Maintain customer records and updates
Eligibility Criteria
Candidates with experience in customer support, business development, sales, EdTech, educational consultancy, IT/ITES, or similar customer-facing roles are encouraged to apply.
Qualification & Skills
- Bachelor’s Degree in any stream
- MBA/BBA candidates can also apply
- Good communication skills in English & Malayalam
- Basic knowledge of MS Excel
- Strong interpersonal and problem-solving skills
- Ability to manage multiple tasks efficiently
- CRM knowledge is an added advantage
Why Join Us?
- Fast-growing EdTech work environment
- Opportunity to learn and grow professionally
- Supportive team culture
- Exposure to customer relationship management and business operations
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
