- Responsible for managing day-to-day service operations at the branch, ensuring smooth coordination of all incoming service calls and assigning them efficiently to available engineers.
- Maintains updated records of all ongoing and completed service calls and ensures timely submission of daily, weekly, and monthly reports to the management.
- Participates in regular review meetings and provides inputs on service performance and process improvements.
- Monitors service call progress and ensure timely completion and closure of each job in line with the company’s SLA and quality standards.
- Acts as the central point of communication between customers, technicians, and the head office for all service-related issues and escalations.
- Supervises the technical team, providing guidance, support, and troubleshooting assistance to ensure accurate diagnosis and repairs.
- Manages inventory of tools, spare parts, and consumables at the branch, ensuring availability of required materials for uninterrupted service delivery.
- Handles customer complaint calls in a professional manner, ensuring high levels of satisfaction and prompt resolution of concerns.
Preferred Qualifications and Skills
- Experience in managing service operations, preferably for a laptop/desktop service center.
- Strong coordination skills.
- Technical background (Diploma or Degree).
- Good analytical and problem-solving skills.
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
