Job Description: The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
- Will execute transition of processes with end-to-end accountability
- Consultants in this practice will be required to work closely with our clients on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
- The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
- To lead client engagements, ensuring consistent service delivery
- Business development in select accounts
Responsibilities: Primary Internal Interactions:
- Transitions Reviews - Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
- Solutioning and implementation design - BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis
- Training and Development - Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions:
The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes
