About Us
Globes Immigration Services is a trusted consultancy supporting clients and international students with visa applications, immigration counseling, and educational placement. We strive to offer professional, client‑friendly service in a welcoming, organized environment.
Key Responsibilities Client & Student Interaction
- Greet clients and students promptly and warmly upon arrival.
- Confirm appointments, assist with check‑in and provide waiting guidance.
- Offer clear information about our services, fees, timelines, and procedures.
- Direct visitors to the appropriate counselor or department.
Telephone & Email Handling
- Answer and screen multi-line phone calls courteously.
- Schedule, reschedule, and confirm appointments via phone or email.
- Reply to general inquiries, route messages, take accurate relay messages.
Administrative & Office Support
- Enter client and student details into CRM or intake forms.
- Maintain and update client files, ensuring accuracy and confidentiality.
- Photocopy, scan, fax, transcribe documents, and prepare application submissions as needed.
- Draft and issue standard letters, invoices, appointment confirmations.
Document Processing
- Collect, sort, and distribute incoming/outgoing mail and courier items.
- Assist with packaging immigration or study‑visa applications for mailing.
- Prepare visitor logs and issue visitor passes as required.
Office Management & Support
- Manage office supplies inventory; restock items when needed.
- Keep reception and waiting areas tidy, including refreshments as appropriate.
- Liaise with internal staff—counselors, agents, and finance—for seamless client service.
- Escalate questions or issues to supervisors or managers as appropriate.
Qualifications & Attributes
- Minimum 1 year of experience in receptionist, administrative, or customer‑facing role (immigration or education experience preferred)
- Excellent verbal and written communication skills in English; additional languages (e.g. Hindi, Punjabi) an advantage.
- Proficient in MS Office (Word, Excel, Outlook) and comfortable learning CRM platforms.
- Highly organized, detail‑oriented, able to manage multiple tasks.
- Friendly, professional demeanor with empathy and discretion.
- Ability to remain calm, positive, and helpful under pressure.
Job Type: Full-time
Pay: From ₹12,000.00 per month
Work Location: In person
