We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You’ll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.
Key Responsibilities:
- Respond to customer queries via email, phone, or chat with clear and professional communication.
- Troubleshoot basic technical issues related to software, hardware, or networking.
- Guide users through solutions or escalate complex issues to the senior support team.
- Accurately log and track support requests and resolutions in the ticketing system.
- Assist in creating or updating support documentation and FAQs.
- Work closely with team members to resolve issues efficiently.
- Stay updated on product changes, features, and basic technical concepts
Required Qualifications:
- Bachelor’s degree or diploma in Computer Science, IT, or related field.
- 0–1 year of experience in technical support or customer service.
- Basic knowledge of Windows, Linux, or macOS operating systems.
- Strong verbal and written communication skills in English.
- Willingness to learn and adapt to new tools, systems, and technologies.
- Good analytical thinking and problem-solving skills.
- Positive attitude and ability to work well in a team environment
Bonus Skills (Good to Have):
- Familiarity with ticketing tools like Zendesk or Freshdesk.
- Basic understanding of networking or cloud technologies.
Share your CV to [email protected]
