We are looking for a result-oriented E-Commerce Specialist to join our growing E-Commerce team. The ideal candidate should have strong knowledge of e-commerce operations, excellent client communication skills, and the ability to independently manage client accounts and day-to-day marketplace activities.
The candidate will be responsible for managing e-commerce accounts, coordinating with clients, monitoring performance, identifying opportunities for growth, and ensuring timely execution of deliverables.
Key Responsibilities
- Manage and monitor day-to-day operations of assigned e-commerce accounts.
- Handle e-commerce marketplaces such as Amazon, Walmart, eBay, Shopify, or other relevant platforms.
- Coordinate directly with US-based clients and understand their business requirements.
- Maintain professional and effective communication with clients through email, calls, meetings, and other communication channels.
- Build and maintain strong client relationships.
- Prepare and share regular account performance reports and updates with clients.
- Monitor sales, revenue, traffic, conversion rates, inventory, product listings, and other key performance metrics.
- Identify issues affecting account performance and coordinate with internal teams for timely resolution.
- Assist with product listing optimization, catalog management, pricing, promotions, and marketplace compliance.
- Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.
- Ensure all client deliverables are completed accurately and within agreed timelines.
- Coordinate with internal teams including PPC, Content, Design, SEO, Operations.
- Participate in client meetings and provide clear updates on account performance, ongoing activities, and action plans.
- Handle client queries and escalations professionally and ensure timely resolution.
- Maintain proper documentation and records of account activities and client communications.
- Stay updated with marketplace policies, features, and industry trends.
Mandatory Skills & Requirements
- Excellent verbal and written communication skills are mandatory.
- Strong client communication and client-handling skills are mandatory.
- Candidate must be comfortable communicating with US-based clients.
- Strong interpersonal and relationship-management skills.
- Good understanding of e-commerce concepts and marketplace operations.
- Ability to conduct or participate confidently in client calls and online meetings.
- Good analytical and problem-solving abilities.
- Strong attention to detail and ability to manage multiple accounts/tasks.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Good knowledge of MS Excel / Google Sheets and reporting.
- Strong time-management and organizational skills.
- Ability to work effectively during US working hours.
- Work From Office (WFO) is mandatory.
- Candidates should be professional, proactive, target-oriented, and comfortable working in a client-facing environment.
Pay: ₹25,000.00 - ₹45,000.00 per month
Work Location: In person
