Job Summary: We are seeking a skilled and customer-focused IT Helpdesk Support Technician to provide Level 1 & 2 IT assistance for SCAN HealthPlan.
Level 1 and Level 2 technical Key Responsibilities:
- Provide first and second-level technical support to users via phone, email etc.
- Working on Service requests and resolving them in a timely manner.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Escalate complex issues to higher-level support teams when necessary.
- Document support activities and maintain accurate records in the ticketing system.
- Assist with onboarding and offboarding of employees including account setup and equipment provisioning.
- Ensure compliance with IT policies and procedures.
Qualifications:
- Associate's degree in Information Technology or related field (Bachelor's preferred).
- 1-3 years of experience in IT support or helpdesk role.
- Proficiency in Windows operating systems.
- Familiarity with Active Directory, Office 365, and remote desktop tools.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
Working Conditions:
- Full-time position with standard office hours (8AM – 5PM PST).
- May require occasional evening or weekend work for a process requirement or emergencies.
