Noida, Uttar Pradesh
Job Summary
Role Summary The Microsoft 365 Administrator (L2) is responsible for administering, supporting, and maintaining Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID (Azure AD), and related collaboration platforms. The role involves handling escalated incidents, managing user administration, security configurations, troubleshooting complex issues, and ensuring service availability and compliance. Key Responsibilities Microsoft 365 Administration Administer and manage Microsoft 365 tenant services. Manage user accounts, licenses, groups, and permissions. Configure and maintain Exchange Online, Teams, SharePoint Online, and OneDrive. Support mailbox creation, migration, shared mailboxes, and distribution lists. Manage Microsoft 365 subscriptions and licensing assignments. Exchange Online Administration Perform mailbox administration and troubleshooting. Manage mail flow, mail routing, connectors, and transport rules.
Key Responsibilities
Configure shared mailboxes, resource mailboxes, and distribution groups. Troubleshoot email delivery, spam, and mailbox access issues. Maintain email security and compliance settings. Microsoft Teams Administration Administer Teams policies, meeting settings, and collaboration features. Manage Teams creation, lifecycle, and permissions. Troubleshoot calling, conferencing, and Teams connectivity issues. Support Teams governance and compliance requirements. SharePoint Online & OneDrive Administration Manage SharePoint sites, permissions, and storage allocation. Support document management and collaboration services. Troubleshoot SharePoint and OneDrive synchronization issues. Implement site governance and data access policies. Microsoft Entra ID (Azure AD) Manage users, groups, and role assignments. Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Troubleshoot authentication and conditional access issues. Manage identity and access-related requests. Incident, Problem & Change Management Resolve Level-2 incidents and service requests. Perform root cause analysis (RCA) for recurring issues. Execute changes following change management processes. Coordinate with Microsoft support and internal teams for escalations. Security & Compliance Implement security best practices across Microsoft 365 services. Manage Conditional Access, MFA, and security policies. Support audit, compliance, and governance activities. Monitor security alerts and remediate risks. Documentation & Reporting Maintain SOPs, knowledge articles, and operational documentation. Prepare service health, utilization, and incident reports. Update CMDB and configuration records. Required Technical Skills Core Skills Strong knowledge of Microsoft 365 Administration. Hands-on experience with Exchange Online. Administration of Microsoft Teams, SharePoint Online, and OneDrive. Experience with Microsoft Entra ID (Azure AD). Knowledge of Microsoft 365 Security & Compliance Center. Understanding of DNS records (MX, SPF, DKIM, DMARC). Additional Skills PowerShell scripting for M365 administration and automation. Knowledge of Microsoft Intune and Endpoint Management. Familiarity with Microsoft Defender for Office 365. Experience with migration and hybrid environments. Understanding of ITIL processes and Service Management tools (ServiceNow, Remedy, Jira). Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or a related field. Preferred Certifications Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Microsoft Certified: Security Administrator Associate. Experience 3–5 years of experience in Microsoft 365 Administration, Exchange Online Administration, or Collaboration Services Support. Key Competencies Advanced troubleshooting and analytical skills. Strong customer and stakeholder management. Excellent communication and documentation skills. Problem-solving and incident management expertise. Ability to work independently in enterprise environments. Team collaboration and mentoring capabilities. KPIs / Performance Metrics Microsoft 365 Service Availability. Incident Resolution SLA Compliance. Mean Time to Resolution (MTTR). Change Success Rate. Mail Flow and Collaboration Service Availability. Security & Compliance Adherence. Customer Satisfaction (CSAT). Documentation and Knowledge Base Contributions. Reduction in Repeat Incidents through RCA and Preventive Actions.
Skill Requirements
NA
Other Requirements
NA
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