Full Time
Hyderabad, Telangana
JOB DESCRIPTION — Senior Customer Success Specialist (Senior Level)
Location: Hyderabad (On-site)
Experience: 2-3 years
Education: B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)
About Rugged Monitoring
Rugged Monitoring is a global digital transformation company focused on electrical asset health monitoring and digitizing customer workflows .
Our products combine sensors, hardware, and advanced software to help utilities and industries improve reliability and operational efficiency.
The Customer Success Team ensures customers get full value from their deployment and expand usage across their network.
Role Summary
We are looking for a highly driven, detail-oriented Customer Success Engineer who can support customers throughout their journey — from pre-sales demos to post-purchase configuration, go-live support, and long-term adoption.
This is a technical customer success role , not a field service job.
Selected candidates will undergo an 8–10 week intensive onboarding program and will graduate from our internal Systems Testing team before joining full CS responsibilities.
Key Responsibilities
Pre-Sales
Deliver technical product demos
Support Sales with solution fitment and customer queries
Post-Purchase Configuration
Configure customer-specific assets, parameters, and dashboards
Support integration with customer IT/network environments
Coordinate testing with internal teams
Go-Live & Support
Provide L1/L2 technical support (software + sensors)
Analyze logs, troubleshoot issues, manage escalations
Prepare customer documentation and SOPs
Customer Success & Adoption
Conduct training sessions
Drive product adoption and ensure customers realize full value
Identify expansion opportunities in customer networks
What We’re Looking For
Core Traits
Excellent spoken and written communication
Very methodical, detail-oriented, and self-driven
Strong ownership mindset — “do what it takes” attitude
Good collaboration skills and the ability to push back respectfully
Basic understanding of programming logic (not full coding)
Technical Skills (Good to Have / Trainable)
Python, Bash basics
PostgreSQL, PgAdmin
Linux & Windows environments
Networking fundamentals (firewalls, ports, IPs)
SCADA fundamentals
Understanding of electrical assets: Transformers, GIS, Switchgear, sensors
Ability to read SLDs (Single Line Diagrams)
MS Office, documentation, and reporting skills
Soft Skills
Customer-first mindset
Strong problem-solving
Analytical and structured thinking
Ability to explain technical topics to non-technical users
Willingness to travel when required
Why Join Us?
Work on cutting-edge digital transformation technologies
8–10 weeks structured onboarding & training
High-growth environment with clear role progression
Opportunity to make a direct impact on global utility and industrial operations
Apply if you want to become world-class in:
Customer success
Advanced technical support
Electrical asset monitoring
AI-assisted workflows and modern CS practices
Job Features
Job Category
Customer Success Engineer, Data Engineer
Experience
2-3 years
Education
B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)
