We are looking for a dynamic and customer-focused Telesales Executive to manage IndiaMART inquiries and digital leads for our Commercial Kitchen Equipment and Food Processing Machines. The candidate will be responsible for contacting prospective customers, understanding their requirements, explaining our products, generating quotations, scheduling follow-ups, and converting inquiries into confirmed orders.
Required Skills
- Excellent communication skills in Tamil and English
- Hindi speaking ability is an added advantage
- Strong telephone etiquette
- Good negotiation and convincing skills
- Customer relationship management
- Basic knowledge of MS Excel, Word, and Email
- Experience using IndiaMART Seller Panel and WhatsApp Business
- Ability to understand customer requirements quickly
Preferred Qualification
- Any Bachelor's Degree or Diploma
- 1–3 years of experience in Telesales, Telemarketing, or Inside Sales
- Experience in Industrial Machinery, Kitchen Equipment, Manufacturing, Engineering Products, or B2B Sales is preferred
- Freshers with excellent communication skills may also apply
Coordination
- Coordinate with the Sales Manager regarding high-value inquiries.
- Work closely with the Design, Production, and Dispatch teams for order execution.
- Follow up with customers regarding advance payments and delivery schedules.
Documentation
- Maintain daily call reports.
- Update inquiry status regularly.
- Record follow-up dates and customer feedback.
- Prepare weekly and monthly sales reports.
Lead Management
- Handle all IndiaMART, website, WhatsApp, Facebook, Instagram, and Google inquiries.
- Contact new leads within 5–15 minutes of receiving an inquiry.
- Qualify leads by understanding customer requirements, business type, and budget.
- Update customer details and inquiry status in CRM or Excel.
Sales Activities
- Explain company products and recommend suitable machines based on customer needs.
- Share product catalogs, brochures, videos, technical specifications, and quotations.
- Generate and follow up on quotations until order confirmation.
- Build long-term relationships with customers through regular follow-ups.
- Negotiate pricing within company guidelines.
CONTACT NO :- 9047008140
Pay: From ₹20,000.00 per month
Work Location: In person
