A hotel Front Office Executive serves as the property's primary point of contact. They manage guest check-ins/outs, process room bookings and payments, and coordinate with housekeeping. Their goal is to ensure a seamless guest experience while supporting daily administrative and operational tasks.
Core Responsibilities
- Guest Services: Welcome guests warmly, assign room keys, verify identities, and handle inquiries regarding hotel amenities and local attractions.
- Reservations & Billing: Manage bookings, process payments/deposits, balance cash drawers, and maintain accurate folios.
- Issue Resolution: Actively listen to guest feedback and resolve complaints quickly to ensure high satisfaction.
- Departmental Coordination: Communicate room statuses to Housekeeping and report maintenance or security issues to the respective teams.
- Administration: Answer multi-line phones, manage emails, and prepare shift reports for management.
Key Requirements
- Education & Experience: Typically requires a Bachelor’s degree in Hospitality Management or a related field, alongside 1 to 2 years of front-desk or customer service experience.
- Soft Skills: Excellent verbal and written communication, strong problem-solving capabilities, and a highly organized, professional demeanor.
- Technical Proficiency: Experience operating Property Management Systems (PMS), Point of Sale (POS) systems, and general office software.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Provident Fund
Experience:
- Front Office Hotel: 1 year (Preferred)
Work Location: In person
