The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring smooth functioning of all departments, maintaining service standards, improving guest satisfaction, and achieving operational and financial goals.
Key Responsibilities
- Supervise the daily operations of all hotel departments.
- Ensure excellent guest service and promptly resolve guest complaints.
- Coordinate with department heads to ensure smooth workflow.
- Monitor staff performance and ensure compliance with company policies.
- Maintain cleanliness, safety, and quality standards throughout the property.
- Control operational costs and improve efficiency.
- Conduct regular inspections of hotel facilities.
- Prepare operational reports and submit them to management.
- Ensure statutory, safety, and legal compliance.
- Support recruitment, training, and employee development initiatives.
Qualifications
- Bachelor's degree or Diploma in Hotel Management or a related field.
- Minimum 3–5 years of experience in hotel operations, preferably in a supervisory or managerial role.
- Strong leadership, communication, and problem-solving skills.
- Good knowledge of hotel operations and guest service standards.
- Proficiency in MS Office and hotel management software is preferred.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
