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Description
Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training, our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly together.
Job Overview and Responsibilities
The Flight Operations Performance & Analytics team delivers the reporting, analytics, and ad-hoc analysis that shape how United runs its pilot operation. Our work drives reliability and efficiency across the network, spanning delays and cancellations, reserve staffing, training scheduling, and irregular operations. If you want your analysis to influence decisions that move thousands of flights and crew members every day, this is where that happens.
The team builds the reporting and analysis capability that turns operational blind spots into clear, actionable visibility — so resources get directed where they matter most. That work translates directly into cost savings: fewer delays and cancellations, sharper reserve staffing, balanced flying levels, more efficient trip builds, and stronger long-term staffing and training plans. From data reporting and new tool development to KPI design, dashboard creation, and automation, the team equips Flight Operations leaders with what they need to decide faster and better.
The Analyst owns data reports, dashboard creation, and automation, the tools Flight Ops leadership relies on for day-to-day, data-driven decisions. This role creates visibility into the issues that shape the operation: delays and cancellations, open time, reserve staffing, and sick leave. Beyond surfacing what's happening, the Analyst digs into why - diagnosing root causes, spotting problems and opportunities early, and turning that analysis into better operational performance and lower costs.
Support FOPS leadership with day-to-day and monthly analytics and reporting, plus ad-hoc data mining and analysis
Analyze the performance of United's crew operations — reserve utilization, reassignments, open time, and pairing efficiency — and translate findings into recommendations leadership can act on
Define and maintain KPIs and metric logic, ensuring definitions stay consistent and defensible as business rules evolve
Build high-quality dashboards, tools, decks, and reports for FOPS leadership, the eTeam, front-line management, and business teams across the organization
Design automated reporting and data workflows that scale, and strengthen existing pipelines for speed and reliability
Work directly with Flight Ops business partners to scope requirements, validate logic, and land solutions that get used
Review performance data to confirm experiments, new tools, and processes are on target and delivering real business value
Apply AI tools (Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to accelerate analysis, documentation, and day-to-day delivery
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
What's needed to succeed (Minimum Qualifications):
Bachelor's degree in Operations Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering, or another quantitative field such as mathematics or economics
At least 2 years of experience in business intelligence, analytics, and/or data engineering
Strong command of data structures and relationships, with proven comfort working across large, complex data sets
Proficiency writing complex queries and procedures in SQL, Python, or comparable languages
Working familiarity across the data ecosystem, including acquisition, engineering, storage, management, analysis, visualization, and deployment
Ability to build meaningful dashboards in one or more reporting tools such as Power BI, Tableau, or Spotfire
Advanced Excel and solid data analysis and modelling skills
Hands-on experience applying AI tools in real projects, internships, or work environments
Working knowledge of automation platforms such as Power Automate, Copilot Studio, Zapier, or n8n
Ability to understand business needs and translate them into analytical solutions
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English, written and spoken
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree in a quantitative field, or equivalent relevant work experience
Airline experience, particularly knowledge of airline operations and ideally pilot flight operations
Exposure to statistical and analytical methods
Experience building and maintaining strong working relationships with stakeholders at all levels
Adaptability in a fast-moving, changing business environment
Genuine curiosity about the airline industry and the complexity that comes with it
A supportive team player motivated to make a difference
