Role description
Job Title : Lead ServiceNow Regression Tester
8+ Years (5+ years of relevant ServiceNow Testing experience with proven Regression Test Lead experience)
Open / PAN India (Noida,Gurugoan,Pune,Bangalore,Kochi,Chennai,Hyderbad,Trivandrum)
Must-Have Skills
- 8+ years of experience in software testing with extensive experience in ServiceNow Testing.
- Proven experience leading Regression Testing for enterprise-scale ServiceNow implementations.
- Strong hands-on experience with ServiceNow Administration.
- Expertise in:
- Regression Test Strategy & Planning
- Regression Test Suite Design & Maintenance
- Test Case Development
- Test Execution
- Release Validation
- Strong knowledge of ServiceNow applications, including:
- IT Service Management (ITSM)
- Configuration Management Database (CMDB)
- Vulnerability Management
- Experience supporting:
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Strong experience in:
- Defect Management
- Root Cause Analysis
- Regression Defect Validation
- Test Reporting
- Experience with test management and defect tracking tools (Jira, Azure DevOps, HP ALM, or similar).
- Strong understanding of Agile development and sprint-based delivery methodologies.
- Excellent analytical, troubleshooting, stakeholder management, and communication skills.
Good-to-Have Skills
- Experience with ServiceNow Automated Test Framework (ATF).
- Experience with ServiceNow test automation tools and frameworks.
- ISTQB Foundation or Advanced Level Certification.
- ITIL Foundation Certification or equivalent experience.
- Experience supporting enterprise-scale ServiceNow transformation or modernization programs.
- Experience preparing and transitioning regression test assets to production support teams.
Key Responsibilities
- Lead the strategy, planning, and execution of regression testing across the ServiceNow transformation program.
- Identify business-critical functionality impacted by project changes and ensure comprehensive regression coverage.
- Develop, maintain, and continuously enhance regression test suites and test cases.
- Collaborate with business SMEs to validate and obtain approval for regression test scenarios.
- Execute regression testing before sprint deployments, UAT cycles, and production releases.
- Validate that new changes do not impact existing production functionality.
- Investigate regression failures, perform root cause analysis, and coordinate defect resolution.
- Manage the complete defect lifecycle, including logging, prioritization, tracking, validation, and closure.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
- Produce regression testing reports, defect summaries, quality metrics, and release readiness assessments.
- Identify testing risks and recommend mitigation strategies to ensure high-quality releases.
- Collaborate with business stakeholders, project teams, and multiple implementation partners to maintain testing standards and support successful ServiceNow deployments.
Skills
ServiceNow, Regression Testing, Functional Testing
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
