Primary Responsibilities :
1. Guest Management
Oversee smooth check-in/check-out processes.
Maintain guest records, IDs, and billing in Zoho Books.
Assist with guest needs, complaints, or special requests.
Ensure high levels of guest satisfaction and reviews.
2. Hostel Operations
Monitor cleanliness, maintenance, and safety of all rooms and common areas.
Coordinate with housekeeping and maintenance staff.
Manage inventory of linen, toiletries, cleaning supplies, etc.
Ensure rules and policies are being followed.
3. Bookings & Communication
Respond to bookings and inquiries on WhatsApp, Hostelworld, Booking dot com, Instagram, and other platforms.
Update bed availability and prices daily as per occupancy.
4. Finance & Reporting
Maintain daily records of cash and digital payments.
Submit daily sales and expense reports.
Coordinate with the accounts team for monthly summaries.
5. Community Engagement
Welcome guests into the WhatsApp group and introduce activities.
Help plan and promote weekly events, local tours, or hostel activities.
Encourage social interactions between guests.
6. Vendor & Staff Coordination
Supervise and schedule support staff (housekeeping, cafe master etc.).
Coordinate with laundry, maintenance vendors, and café team.
7. Emergency Handling
Be the first point of contact for any emergencies (medical, safety, etc.).
Maintain records of emergency contacts and protocols.
Perks
1. On time Salary 12,000 - 18000/month
2. Attractuve Incentives every month based on performance
3. Accommodation shall be provided in the property
4. Huge Loyalty Bonusin every 5 years
5. Team Outing and Lunch
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
Experience:
- Hotel management: 1 year (Preferred)
Language:
- English (Required)
- Tamil (Required)
- Hindi (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
