Job Summary
The Front Office Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring excellent customer service at all times.
Key Responsibilities
Guest Service
- Welcome guests in a professional and friendly manner.
- Assist guests with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly.
- Provide information about hotel facilities, services, and local attractions.
Reservations & Room Management
- Manage room bookings through PMS and OTA platforms.
- Update reservation details accurately.
- Coordinate with housekeeping regarding room availability and status.
- Monitor occupancy and room allocation.
Cash & Billing
- Prepare guest bills and process payments.
- Handle cash, card, UPI, and online transactions.
- Maintain accurate records of daily cash collections.
- Perform shift cash handovers.
Communication & Coordination
- Coordinate with Housekeeping, Maintenance, and Security teams.
- Maintain proper handover between shifts.
- Inform management about guest feedback and operational issues.
Reports & Documentation
- Maintain guest registration records.
- Prepare daily occupancy and revenue reports.
- Update check-in/check-out records.
- Ensure compliance with hotel policies and procedures.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge (MS Office, PMS software).
- Customer service orientation.
- Ability to work in shifts.
- Problem-solving and multitasking skills.
Qualifications
- Any Degree / Diploma in Hotel Management preferred.
- Freshers or experienced candidates can apply.
- Knowledge of hotel operations is an added advantage.
Working Hours
- Rotational shifts (Morning, Evening, Night).
- Weekly off as per company policy.
KPI / Performance Indicators
- Guest satisfaction score.
- Review generation (Google, OTA).
- Accuracy in billing and cash handling.
- Check-in/check-out efficiency.
- Attendance and punctuality.
Pay: ₹8,600.85 - ₹24,001.25 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
Work Location: In person
