Job Title: Tech Associate
Department: Operations / Technical Support
Location: Calicut, Kerala
Employment Type: Full-time
About the Role
We are looking for a proactive and technically skilled Tech Associate to support and manage our learning platform and internal systems. The candidate will be responsible for providing technical support to students and faculty, managing platform access, troubleshooting technical issues, and ensuring smooth day-to-day system operations.
Key Responsibilities
- Provide, extend, modify, and remove access for students and faculty associates on the learning platform
- Manage user accounts, permissions, and course access in the LMS/portal
- Troubleshoot platform-related issues, including login problems, broken links, and access errors
- Upload class recordings, study materials, and other academic resources to the platform
- Provide technical support for the website, student portal, and internal systems
- Coordinate with academic and operations teams to ensure smooth online learning activities
- Monitor platform functionality and report technical issues when required
- Perform routine system maintenance and ensure proper functioning of technical infrastructure
- Assist in setting up online sessions, virtual classrooms, and digital learning tools
- Maintain records of technical issues and support activities
- Ensure data confidentiality and proper handling of user information
Requirements
- Bachelor’s degree / Diploma in Computer Science, IT, or related field preferred
- Basic knowledge of LMS platforms, websites, and online learning systems
- Familiarity with Google Workspace, Zoom, MS Office, and basic troubleshooting
- Good problem-solving and communication skills
- Ability to handle multiple tasks and provide timely support
- Responsible, detail-oriented, and willing to learn
- Prior experience in technical support or educational institutions is an advantage
Preferred Skills
- Basic understanding of website management and portal administration
- Knowledge of video uploading/editing and file management
- Ability to coordinate effectively with students, faculty, and internal teams
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
