Job Summary:
The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.
Job Description
Responsibilities and Accountabilities:
Be the SPOC across services for a customer.
Update ticket/sub milestone status for all services within customer entity.
Manage: Customer interaction & escalations.
Handhold customer in the first few days of the service starting.
Talk to customer: regular intervals and maintain open channel.
Send weekly, daily updates on Service progress.
For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
Touch base on escalations and liaise with departments towards earliest closure.
Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
Excellent ability in analyzing the opportunity for cross-selling and up selling.
Tools & Resources required:
Desktop
Mobile
Job Specifications
Qualification(s):
Any graduation.
Experience
Nature of Experience:
Proven experience in Client Relationship Management.
Length of Experience:
1 - 2 years
Skill Set & Personality Traits required:
Excellent client handling skills.
Dynamic and energetic individual.
Ready to take up challenging tasks with a go – getter attitude.
Excellent communication skills.
Problem solving ability with a good presence of mind.
Good Communication in English and Hindi is must
Location: Chennai
Age Group: 22 – 28 years.
