Job Summary
We are looking for a CRM Executive to manage customer relationships, maintain accurate customer data, coordinate with internal teams, and ensure timely follow-ups and excellent customer satisfaction.
Key Responsibilities
- Manage and maintain customer information in the CRM system.
- Make regular follow-up calls with existing and potential customers.
- Handle customer inquiries, requests, and complaints.
- Track leads, customer interactions, follow-ups, and sales activities.
- Coordinate with the sales and support teams for timely customer responses.
- Monitor pending customer requests and ensure proper closure.
- Maintain accurate records and update CRM data regularly.
- Prepare daily, weekly, and monthly CRM reports.
- Identify customer requirements and provide appropriate information.
- Follow up with customers after sales/service to collect feedback.
- Support the sales team in lead management and customer retention.
- Ensure a high level of customer satisfaction and professional communication.
Requirements
- Good verbal and written communication skills.
- Basic knowledge of CRM software, MS Excel, and MS Office.
- Strong follow-up and customer-handling skills.
- Good organizational and time-management abilities.
- Ability to maintain accurate records.
- Positive attitude and willingness to learn.
- Target-oriented and team-focused.
Key Skills
CRM Management | Customer Relationship | Follow-up | Lead Management | Customer Support | Data Management | MS Excel | Communication | Reporting | Problem Solving
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: Remote
