Key Responsibilities
- Generate accurate OP, IP, Emergency, Pharmacy, Laboratory, Radiology, and Procedure bills.
- Verify patient registration details, consultant information, and service charges before bill generation.
- Collect payments through cash, UPI, debit/credit cards, cheques, and other approved payment methods.
- Process advance collections, interim bills, final bills, refunds, and deposit adjustments.
- Coordinate with nursing units, pharmacy, laboratory, radiology, and other departments to ensure complete billing of all services.
- Verify doctor consultation charges, procedure charges, room rent, consumables, and package inclusions before final billing.
- Prepare discharge bills and ensure timely completion to facilitate smooth patient discharge.
- Process insurance, corporate, and TPA billing as per approved policies and documentation requirements.
- Maintain accurate daily cash collections and reconcile cash at the end of each shift.
- Prepare daily collection reports, cash summaries, and hand over collections to the Accounts Department.
- Handle patient billing queries professionally and provide clear explanations of charges.
- Ensure proper documentation for refunds, discounts, concessions, and approvals.
- Maintain confidentiality of patient and financial information.
- Report billing discrepancies and system issues promptly to the Billing Supervisor.
- Ensure compliance with hospital billing policies, NABH standards, and statutory regulations.
- Coordinate with the Finance and Accounts Department for billing reconciliation.
- Participate in billing audits, quality improvement initiatives, and departmental meetings.
- Maintain excellent customer service while ensuring billing accuracy.
Qualifications
- Bachelor's Degree in Commerce, Business Administration, Hospital Administration, or any relevant discipline.
- Additional certification in Hospital Billing or Medical Coding is an advantage.
Experience
- 1–3 years of experience in hospital billing, patient billing, or healthcare revenue cycle management.
- Freshers with relevant qualifications and good computer skills may also apply.
Required Skills
- Hospital billing and revenue cycle knowledge
- OP and IP billing
- Cash handling and reconciliation
- Insurance and TPA billing
- Medical terminology knowledge
- MS Office (Excel, Word)
- Hospital Information System (HIS) proficiency
- Numerical accuracy and attention to detail
- Customer service and communication skills
- Problem-solving ability
- Time management
- Ability to work in rotational shifts
Key Performance Indicators (KPIs)
- Billing accuracy percentage
- Daily billing volume processed
- Billing turnaround time
- Cash collection accuracy
- End-of-shift cash reconciliation accuracy
- Billing error rate
- Patient satisfaction related to billing services
- TPA/Insurance claim documentation accuracy
- Refund processing turnaround time
- Compliance with billing SOPs and audit findings
Working Conditions
- Rotational shifts including day, night, weekends, and public holidays.
- Fast-paced hospital environment requiring coordination with multiple departments.
Benefits
- Competitive salary
- PF, ESI, and statutory benefits
- Paid leave
- Uniform provided
- Training and career development opportunities
- Supportive and professional work environment
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹50,000.00 per month
Education:
Experience:
- Accounting: 5 years (Required)
Location:
- Attingal, Kerala (Preferred)
Work Location: In person
