- Diploma or Graduate in Automotive Segment.
- 1-3 years of experience as Service Advisor.
- Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.
- Documenting the customer’s concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
- Presenting the current service offers to the customer, offering additional services as well as services that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.
- Precise communication on time and cost estimate for further approval from customers.
- Information on available contact channels (i.e. voice calls, video calls, SMS, email) and share the contact details for further communication.
Work preparation
- Prepare workshop order with accurate translation of customer concerns into technical work instructions.
- Explaining and handling over the workshop order to the Job controller for necessary work. Diagnosis
- Performing a visual inspection and taking a workshop test drive. Repair/maintenance Monitoring the degree to which maintenance and repair orders have been completed and coordinating order additions with the customer and the workshop.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Education:
Experience:
- Service Advisor: 5 years (Required)
Language:
License/Certification:
- Driving Licence (Required)
Location:
- Chandigarh, Chandigarh (Chandigarh) (Required)
Work Location: In person
