An Email Support Executive is a specialized customer service professional who manages communication with clients primarily through written correspondence. Unlike voice-based roles, this position focuses on providing asynchronous support, allowing for detailed troubleshooting and a clear paper trail of interactions. [1, 2, 3, 4, 5]Core Responsibilities
- Inquiry Management: Resolving user issues, queries, and concerns with clear, effective, and professional writing.
- Issue Resolution: Troubleshooting product or service problems by identifying root causes and offering step-by-step solutions.
- Record Keeping: Maintaining accurate logs of customer interactions, transactions, and feedback within a database or CRM.
- Escalation: Coordinating with technical or product teams for complex cases that cannot be resolved at the first level.
- Performance Metrics: Adhering to strict timelines to meet daily productivity targets, such as emails per hour and first-contact resolution rates. [1, 2, 3, 4, 5, 6, 7, 8]
Required Skills & Qualifications
- Communication: Exceptional written communication and email etiquette are mandatory.
- Typing Speed: Many roles require a typing speed of at least 50–70 WPM to handle high volumes efficiently.
- Technical Savvy: Proficiency in customer support software like Zendesk, Freshdesk, or Salesforce.
- Education: Typically requires a High School diploma or a Bachelor’s degree, depending on the complexity of the service.
- Soft Skills: High levels of patience, empathy, and the ability to work under pressure in fast-paced environments.
- Age criteria 18 to 29 years
Pay: ₹16,264.19 - ₹32,508.40 per month
Work Location: In person
