Job Description: As a Fraud Customer Support Associate at NewDay, you will support and protect customers by responding to fraud-related queries and identifying suspicious activity. You’ll handle sensitive calls, use specialist questioning to verify customer identity, and work with Fraud Strategy, Investigations, Chargebacks and AML teams to report trends and ensure regulatory compliance.
Responsibilities: Key Responsibilities
Handle customer calls about fraud and assess the validity of claims.
Detect and prevent fraud using monitoring tools and account analysis.
Review transactions in line with Mastercard rules to confirm chargeback rights.
Maintain accurate case records and pass cases to internal teams.
Escalate potential AML concerns when required.
