Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
As a Program Manager in the CTO's Office, you will work at the intersection of technology, strategy, and execution. You'll partner closely with senior technology leaders to drive high-impact initiatives, ensure seamless execution of strategic programs, and help shape the future of Kapture CX's technology organization.
-
Drive strategic initiatives across the Technology organization by partnering closely with the CTO and engineering leadership to ensure successful execution.
-
Own end-to-end program governance by tracking milestones, managing dependencies, identifying risks, and ensuring timely delivery of high-impact projects.
-
Collaborate with cross-functional teams including Engineering, Product, Architecture, Finance, and Business leaders to align priorities and drive organizational goals.
-
Proactively identify execution bottlenecks and recommend data-driven solutions to keep strategic programs on track.
-
Support annual technology planning, budgeting, transformation initiatives, and operational excellence while promoting Agile delivery practices.
This is a Bengaluru-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
You successfully enable the CTO's vision by driving strategic initiatives with operational excellence, ensuring cross-functional alignment, mitigating execution risks, and consistently delivering business-critical programs on time and with high quality.
-
You have 3+ years of experience in Program Management, PMO, Strategy, or a similar role within a technology-driven organization.
-
You have worked closely with Engineering, Product, or Technology leadership teams.
-
You have experience managing cross-functional programs with multiple stakeholders and competing priorities.
-
You are comfortable working in a fast-paced SaaS or product-based environment and thrive in ambiguity.
-
You can effectively manage strategic programs, track execution, and drive accountability across multiple teams.
-
You possess strong analytical and problem-solving skills and can convert complex challenges into actionable plans.
-
You communicate confidently with senior leadership and can simplify complex technical and business concepts.
-
You demonstrate excellent stakeholder management, organizational skills, and attention to detail while balancing multiple priorities.
-
You have worked in a CTO's Office, CEO's Office, Strategy, or Transformation function.
-
You are experienced in Agile methodologies and have worked as a Scrum Master or hold Scrum certifications.
-
You have exposure to enterprise SaaS, cloud technologies, or large-scale digital transformation programs.
-
You have experience supporting annual planning, budgeting, organizational governance, or executive reporting.
-
Work directly with the CTO and senior technology leaders on business-critical initiatives.
-
Play a key role in shaping the technology roadmap and strategic direction of a rapidly growing AI-first SaaS company.
-
Gain end-to-end exposure to engineering, product, architecture, and business strategy.
-
Accelerate your career by leading high-impact transformation programs with significant organizational visibility.
-
Be part of a collaborative, high-performance culture where ownership, innovation, and continuous learning are encouraged.
