Ancillary Application Support
Support day-to-day operational and project-based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms (e.g., lab, imaging, pharmacy, perioperative, cardiology, or specialty clinical systems) under senior team guidance
Assist with application build, configuration, and maintenance, including system parameters, workflows, order integrations, interfaces, and user settings
Participate in workflow analysis to understand how ancillary systems support clinical and operational processes and how they integrate with the core EHR
Testing, Issue Resolution, and Optimization
Support application testing activities, including unit, integrated, and regression testing, using established test scripts and validation procedures
Assist with troubleshooting application issues, interface errors, workflow gaps, and end-user reported concerns; escalate issues appropriately
Support go-live, upgrade, and post-go-live stabilization activities, including issue tracking and resolution support
Collaboration and Documentation
Collaborate with cross-functional teams including EHR analysts, interface teams, technical infrastructure, reporting, and clinical stakeholders
Interface with third-party vendors and EHR platform representatives (e.g., Epic, Oracle Cerner, or ancillary system vendors) during troubleshooting or enhancement activities
Create and maintain application documentation such as build specifications, workflow diagrams, test scripts, and status reports
Participate in team and client meetings to communicate progress, risks, and upcoming milestones
Follow established data security, regulatory, and protected health information (PHI) standards when supporting clinical systems
