JOB SUMMARY:
The End user computing (EUC) team’s responsibilities are providing the necessary IT hardware and software for Vertiv internal and external customers and supporting these during their lifecycle. Hardware (HW) includes desktop, laptop, printer, mobile phone, and peripherals. Software (SW) includes Vertiv’s Standard Operating Environment (SOE). IT support also involves connectivity between HW/SW and the network.
Provide IT support for internal and external end-users in India and remote offices/ sites. Responsible for troubleshooting system/machine problems related to PC hardware, software, operating systems, and business applications. Serve as escalation for ServiceDesk.
Build, configure, re-image, setup, update, repair, upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertiv’s compliance and security policies.
IT asset disposal - sorting, and boxing of the IT peripherals, accessories, desktops, and laptops for disposal. Removal of a long-term asset from the company's records.
In-depth knowledge of Microsoft Windows client operating systems, 11, 10, 8, 7 / Windows & Microsoft Office up to Office 365 Suite.
Considerable networking experience in TCP/IP, Ethernet, cabling, switch and router basics, WIFI, VPN
